Choose your experience
Our support plans are designed to ensure the technology that drives your client experience always performs at its best. We offer multiple options to cater to your specific requirements. Our packages range from essential support, to comprehensive packages that include preventive maintenance, priority response, and a 24HR Toll Free Message Concierge Service. No matter your needs, our support team is here to keep your equipment running smoothly and your business or events uninterrupted. Choose the plan that suits you best and experience the MAE way of worry-free, reliable support.
Basic Support
FREE
Access to the AVIT Ticket System
Access to Remote Assistance billed at $95 per hour outside of warranty
Standard Support
$129/mo
Paid $1,548/annually
Access to the AVIT Ticket System
Access to our 24HR Toll Free Message Concierge Service
Access to 10 hrs of Remote Assistance
Premium Support
$189/mo
Paid $2,268/annually
Access to MAE Support Ticket System
Access to our 24HR Toll Free Message Concierge Service
Credit for 15 hours of Remote Assistance outside of warranty (per year)
Credit for two tech visits per yearTech visits must meet one or more requirement:
- Reserved for use after remote services are spent or if visit is deemed necessary by MAE Remote Support
- Alternatively, one or both trips can be preventative maintenance visits- scheduled through MAE
- Plan includes 10% discount on parts used for the service calls